Please inform us in good time (at least 48 hours before the appointment) that you are unable to attend and, if possible, arrange an alternative appointment.

In the event of short-term illness, please let us know by telephone as soon as possible or speak to us on the answering machine.

Agreed appointments are binding for you. Therefore, it is not possible to replace an appointment that is cancelled at short notice with a new patient.

We incur costs that we have to charge you privately in the event of late cancellation or unexcused appointments.

Thank you for your understanding.